SHIPPING / RETURN POLICY

Thank You for ordering with MOBLUXE Boutique! 

WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. WE DO
NOT SHIP T0 P.O BOXES. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING
ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE
CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A
PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF
AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION. 

PLEASE SHIP TO AN ACTUAL ADDRESS, AS WE DO NOT SHIP TO P.O BOXES.

1. How long is processing, shipping, and handling?

Processing
takes 3-5 Business days for your order to be shipped out. Processing
occurs Monday-Friday. (If you ordered on Friday your order will be
processed on the next business day which is Monday.) Express Shipping
Orders are 2 to 3 Business Days. 

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 7-10 Business days depending on your location. 

International Shipping is 10-15 Business days depending on your location.



2. When will my tracking number start to update?

After
receiving a tracking email, Shipping Activity will become available
after 24hrs. Your Tracking Number will come to your email. Please check
your spam folder if you don’t see it inside your inbox. If you haven’t
received a tracking number after 7 business days from placing your
orders please contact customer service.



3. Can I make changes to my order?

To
insure a quick delivery all orders are processed daily, So orders
cannot to be altered or changed once your payment is complete.

Can I make a return?

Yes,
we are pleased to offer a return policy on unopened hair extensions
within SEVEN (7) DAYS within you receiving your order. We find that we
have very low return rates and we are proud of the high quality hair
extensions that we offer. However, we understand that there may be a
case in which you need to return or exchange your order and we are more
than happy to accommodate returns and exchanges on hair extensions that
have not been opened, worn or tampered with! We are not responsible for
any stylist trying to custom color or dye your virgin hair. You must contact us first before refunding your package, within the seven (7) day return period. All MOBLUXE Boutique Hair Extensions
must be shipped back unopened in its original packaging and the
packaging must not be defected in any way or a return will not be
issued. Human
hair extensions are considered a hygienic product. Therefore, we do not
offer returns or exchanges if the MOBLUXE Boutique hair seal on the
bundle has been broken!

When will I receive my refund?

A refund, minus the original shipping cost and a 15% restocking fee, will
be issued to your original payment method after we have received,
inspected and confirmed that the returned hair extensions were not
opened and the MOBLUXE Boutique security seal was not broken. Refunds
are normally returned back to your bank card within 24-48Hrs after we
initiate the refund. 

May I make a exchange?

Yes, you can make an exchange within SEVEN (7) DAYS. The MOBLUXE Boutique
hair Seal MUST NOT be Broken! The hair MUST NOT be unwrapped, Uncombed,
Not Brushed, No fingers ran through the hair, worn, or altered in any
way for an exchange!! If the hair is altered we will return the hair
back to you.All Sales are final on custom coloring. 

Ship your Exchange/Refund it to: 

MOBLUXE Boutique5827 Flatlands Ave

STE 2Brooklyn, NY 11234

Please attach a note inside your package including your order number and Reason for return! You are responsible for all return or exchange shipping costs and we
recommend that you send your return with a tracking number because
MOBLUXE Boutique will not be responsible for lost returns. We recommend
that you USPS to send your return.